Welcome to Outlet Rosenthal Store, where we bring carefully curated Scandinavian heirlooms to your doorstep. We understand you may have questions about our products, services, and policies. Below, we’ve compiled answers to some of the most common inquiries to ensure your experience with us is seamless and magical.

Product Questions

1. What types of products do you offer?
We specialize in exquisitely crafted Scandinavian Christmas decor, including candleholders, tableware, vases, jars, and Christmas plates. Each piece is hand-selected from renowned artisans, designed to become cherished family heirlooms.
2. Are your products authentic?
Absolutely. Every item is genuine and sourced directly from trusted Scandinavian artisans, ensuring the highest quality and authenticity for your holiday traditions.
3. How do I care for my Scandinavian decor?
We recommend handling each piece with care. Most items can be gently hand-washed with mild soap. Avoid abrasive cleaners to preserve the delicate designs and finishes.

Shipping & Delivery

1. Where do you ship?
We ship globally, excluding some remote areas and parts of Asia. Please check during checkout if your location is serviceable.
2. What shipping options are available?
We offer two reliable methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch.
– Free Standard Shipping: For orders over $50, shipped via EMS, arriving within 15-25 business days after dispatch.
3. How long does order processing take?
Orders are processed within 1-2 business days. Each item is meticulously hand-packed to ensure safe delivery.
4. Will I receive tracking information?
Yes, once your order is dispatched, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.
5. What if my delivery is delayed?
While we strive for timely delivery, occasional delays may occur due to customs, weather, or peak seasons. We appreciate your patience and assure you we work with reliable carriers.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
2. Are there any non-returnable items?
Due to their delicate nature, personalized or used items cannot be returned. Thank you for understanding.

Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data remains safe and confidential.

Account & Orders

1. How do I check my order status?
Use the tracking number provided in your dispatch email, or contact us at [email protected] for assistance.
2. Can I modify or cancel my order?
Please contact us immediately if you need to change or cancel your order. We’ll do our best to assist if the order hasn’t been processed.

Have more questions? Our customer care team is here to help. Reach us at [email protected].

Thank you for trusting us to be part of your holiday traditions. We’re honored to help you create a home filled with warmth, magic, and stories.

Noël Festive Decor. All rights reserved.